Returns & Exchanges

At TOZO, we stand by the quality of our high-performance audio and smart electronics with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we offer a streamlined return process to ensure your satisfaction.

Return Process

• 1.
  Initiate Your Request

  Log into your TOZO account and navigate to the 'My Orders' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the device in its original packaging, ensuring all accessories, charging cables, and manuals are included to qualify for a full refund.

• 3.
  Ship to TOZO

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technical team inspects the returned hardware, we will process your refund back to your original payment method within 5 to 7 business days.